A final word from Ray Ferris today who has written for the past four days. I trust you have appreciated his insights into the machine that is MCFD operations and practice. Some people get chewed up in the gears. It would be nice if the power could be turned off while the service is upgraded.
Here's Ray,"Today I will mention another couple of things coming out of the J.P. case. You may have noticed that I went into detail about complicated the process for handling cases appears to be and how many people are involved in a relatively simple piece of work. It’s simple if the person handling it has any skills in interviewing, assessment and evidence, but it’s difficult it’s and error prone if the intake workers are green and under-trained. It becomes even worse if they are incapable of exhibiting judgement. Not only that, they can only report to a team leader who again goes through a process. If there are more than one intakes on one case, a different worker may handle it each time and each one may assess the situation differently. Anyway, even if an intake worker does show good judgement, it makes no difference, because a rigid set of processes must be followed and no deviation can be allowed. This obviously consumes a great deal of duplication by people and of work that is wasteful and unnecessary. Why does this happen?