Saturday, December 18, 2010
To Whom Can you Complain? / Part 402 / For Love and For Justice / Zabeth and Paul Bayne
I would like to know whether any of you who are reading today, have had occasion formally to make a complaint about the ministry. We are told that this is possible. When you have concerns about the care of your child in the foster care program or a concern about a social worker, you are entitled to make this complaint known. Have you ever done this? When it is a complaint about a social worker or when you cannot make contact with the SW, you are encouraged to speak with that SW's supervisor. Of course, to do that, you may have to ask the social worker for the name and phone number of their supervisor. Has that worked? And of course you can write a letter of your concern directly to the social worker with a copy to the supervisor and request reconsideration of a decision or action. Have you done this? Beyond that, the Ministry of Children does have a complaint resolution process for which you may call at no charge to 1-877-387-7027 asking for the dispute resolution consultant in your area. Have you tried that and if so, how did it go? When that is unhelpful, you can call the Board of Registration for Social Workers of BC. Their phone number is (604) 737-4916 (in Vancouver). If the social worker is registered with that board, you can file a complaint with them. Some people turn to their MLA, elected representative (Member of the Legislative Assembly). Have you done this? You might contact your Ombudsman if you are getting help nowhere else, by calling (250) 387-5855 (in Victoria) or 1-800-567-3247 (elsewhere in BC; call no charge). You may ask for this help. Have you called that number? When your complaint is about the care being received in a foster situation by your child, call the Representative for Children and Youth of BC. The phone number is (250) 356-0831 (in Victoria) or 1-800-476-3933 (elsewhere in BC; call no charge). E-mail them at firstname.lastname@example.org.
The Baynes have done all of this unsuccessfully over the course of three years.
(If you missed it on Tuesday when he wrote it, catch Ray Ferris's comment on this same theme.) If it's as bleak as Ray described it, we are in a deep hole.