Periodic public inquiries into child abuse tragedies in British Columbia have demonstrated a level of public concern about the services that are designed by our Legislature to protect children. These inquiries have identified faults in the practice by professionals but the findings of such inquiries although spaced years apart from one another reveal similarities which is indicative of recommendations having had little impact upon improving practice. Quite possibly the most effective systemic transformation will come from self-improvement by social workers themselves.
This is but one example of a problem area. Professionals typically base assessments of risk on a narrow range of evidence. What has become apparent is that such assessments are biased toward the information that is readily available. Workers consistently overlook or ignore important data that is known to other professionals. The range of evidence relied upon is also biased towards more memorable data, expressly the evidence that may be graphic, concrete and that which arouses emotion. Moreover, it will be evidence that is either the first or last information that was received. Much of the evidence is often inaccurate, primarily because it is derives from biased or dishonest reporting or from errors during communication.
Of great concern is the observation of a pattern that new evidence is accepted if it is supportive of the existing MCFD view of the family. It is a significant issue that professionals are reticent to revise their opinions even in the face of a growing body of evidence pitted against the existing view.
It is unfortunate and absolutely dangerous to families that the errors in professional reasoning in the course of child protection work are not rare and random but predictable because people intuitively try to simplify reasoning processes when making complex judgments. Granted, such errors can be reduced and avoided entirely when social workers are aware of them and endeavor consciously to confront them. There is a great need for a balanced relationship between intuition and formal analytic thinking in decision-making and practice. Effective child protection practice requires both.


